What you need to know about Counselling

You have probably got a lot of questions and maybe suppositions about counselling, and especially using video and phone calls to do it. That's understandable, and if you've never had counselling before you might feel worried and suspicious of what it's all about. I want to make the process as straighforward for you as possible, so if you have any lingering thoughts that you need an answer to, just drop me an email or text. I'll explain as fully and clearly as I can, so that you make a decision whether I'm the right counsellor for you.

How Jess Works

I realise you may find it difficult to get in touch, that you are worried that I won't be able to help, or won't like you or will judge you. These are very normal concerns that everyone has to some extent, but they can haunt people with anxiety and disrupt their whole lives.

"Did I say the right thing?"
"Are they upset with me?"
"Why can't I just say that?"
"Do they like me?"

Exploring these familiar feelings, working out where they come from and seeing what changes them is what happens in counselling. I understand you may not find this easy, but I am there to listen carefully, help you to see what is going on and to support you through any changes that you want to make. I am not there to judge you, advise you or tell you what to do.

I can help you find out understand why you are so worried about other people's reactions and start figuring out how to negotiate what you need and want. Using phone or video means you can be comfortable at home and can find a confidential place to make your life more relaxed and your relationships easier.

How long?

Sessions are 50 mins long and every week, generally at the same time, though I can be flexible if, for example, you have a changing work pattern. I will give you plenty of notice if I am not going to be working and ask you to give me 4 weeks if you planning to have a break.

How many?

The number of sessions you will need varies enormously and depends on what issues are troubling you. I generally suggest 6 to start with, as this means I can really understand what is going on for you. Then we review how it's been, what's been helpful and what you have found difficult. It is always up to you if you want to carry on and it is often useful to talk about when is the right time to stop. I can offer a one-off session if that would be helpful for you. Please book here.


I currently have sessions available on Friday mornings and Wednesday mornings.


A session is £50, payable in advance. I will send you my bank account details and you transfer the money the day before. If it's more convenient you can pay monthly.

Video sessions

I use Zoom for video sessions, which is a very secure platform and I have set my account up to enhance this. You can use a laptop, tablet or phone (it'll need a camera, microphone and speakers or headphones). I set the meeting up and send you a link. You can either download the Zoom app, or use a browser window. We will arrange what to do if there is a problem with the connection at any point.

Phone sessions

I call you at the arranged time and we make arrangements in case I can't get through or the connection is broken. It's good to think about whether you have a comfortable and confidential space to have counselling. Headphones can help make it more secure for you.


I ask for 48 hours notice of cancellation or full payment is due. If you are ill on the day we will try to rearrange the session.


I take your confidentiality very seriously and we will discuss this in our first session together. If you have a question about this, please get in touch.

Contact Me

Jess Gailey
Online and Phone Counsellor
Craniosacral Therapist

07485 560452
I check my phone periodically during my working day, so please leave a message and give me your name, contact number and whether you are happy for me to leave a message and I will get back to you as soon as I can.

Ways forward

  • Find out more

    Send me an email with your questions and I will tell you more and help you decide whether counselling would be helpful for you.

  • Book a session

    Give me a ring or send an email to book a session. I will let you know what appointments I have available, and help you decide between video and phone if you're not sure.

  • Trouble at home?

    If someone at home is making you feel anxious, it may not be easy for you to have counselling there. When you get in touch with me, let me know how and when would be a good time to contact you and we can discuss your options.

About Jess

I love helping people who are struggling with their lives, finding out what is really going on for them, and seeing the step-by-step changes that come from counselling. Everyone is different and that is the joy of this work - I can't assume anything about you.

My counselling training finished in 2019, though I have been a massage and craniosacral therapist for many years so have a lot of experience with clients and their issues. I am doing further training in children and young people's counselling and enjoy working with younger clients. For more about me, please see my About page.

At home, I enjoy reading, gardening and cooking, and walking on the hills and valleys near my house. And I've watched a lot of TV in lockdown.